BRIGHT-TOOLS has built a professional and high-skilled technical team with a keen sense of smell to the market to meet the growing customer demand. Our technical team members have been working hard in the metalcutting industry and constantly developing new products for dozens of years, to provide great support for our customers and partners.
In addition to the technical team, BRIGHT-TOOLS regularly conduct skills training throughout the company, to ensure every member becomes an "expert" in the tool holder industry.
What's more, we cooperate with advanced colleages and universities for new line products, we will launch new products every year.
BRIGHT-TOOLS' goal is to develop together. Only when everyone from the supply chain becomes an expert, we will develop to a higher level.
BRIGHT-TOOLS understands that service is the foundation of all development, therefore, we have made a hundredfold efforts, from pre-sales, during-sales, to after-sales, we will have a dedicated team to provide services.
If you encounter any problem in use, come to us, we will provide video explanations through the network. When necessary, we will send specialists to your country for technical assistance.
Problem found - video solution - return to BRIGHT-TOOLS factory - check - quality problem - free return
When you encounter problems during use, please contact our sales team, we have specilized after-service personnels to make sure your work is going well.
1. FedEx/DHL/UPS/TNT for samples, Door-to-Door;
2. Quick Delivery for air shipments;
3. FCL or LCL for sea receiving;
4. Customers appointed freight forwarders or negotiable shipping methods.
BRIGHT-TOOLS R & D is mainly for tool holding products. The purpose of product planning is to make research and development work more orderly, and the purpose of demand analysis is to better understand users and their needs.
In the product planning stage, the responsibility of the product manager is to do a good job in preliminary research and output a complete product planning scheme. The preliminary work mainly includes market research, competitive product and supplier analysis, customer research and demand analysis, etc. After completing the preliminary work, the product manager should further sort out the research results and data, clarify the product positioning, combine its own resources, and finally output a complete product planning program.
Our product manager coordinates the preparation of technical files to confirm the samples are completed on schedule as planned.
The preparatory work at this stage is mainly to prepare technical documents, including design drawings, processing drawings, process routes, operation instructions, fixtures, tool measuring tools, etc.
In this process, the product manager must do a good job of communication and coordination with the management and other departments, coordinate the time progress of each post, maintain the consistency of information of all parties, track the progress of product development, and ensure the smooth progress of sample research and development.
After the sample is completed, small batch trial production is carried out so as to improve the technicial process and ensure the quality and efficiency of the bulk production. Our product manager will pay attention to the relevant data in a timely manner, and evaluate whether the product has achieved the expected effect based on the report data, output perfect measures and plans, and implement them effectively. At the same time, product managers also need to track customer feedback timely to accumulate data and experience for product improvement.
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